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BC Home Energy Coach Terms and Conditions

The purpose of the BC Home Energy Coach Program (the Coaching Program) is to promote energy conservation in existing residential homes by providing information to interested parties about energy efficiency upgrades to eligible homes in British Columbia via a telephone hotline service and website.

The Coaching Program is funded by the Province of BC’s Innovative Clean Energy Fund. BC Hydro and FortisBC, although not funding or administering this initiative, are supportive of the purpose of the Coaching Program, and are providing promotion through marketing and outreach channels.  The Coaching Program is delivered by City Green Solutions, a non-profit society.

Coaching Program

The Coaching Program will answer questions from homeowners, contractors, local governments, and other stakeholders about energy efficiency rebate programs and upgrades for eligible homes in British Columbia.

Eligible homes include single family detached homes, mobile homes on permanent foundations, side-by-side duplexes, row homes, or town homes. Other buildings, such as multi-unit residential buildings, commercial, or institutional buildings, are not within Program scope. New construction questions are also not within Program scope.

Clients may access the following Coaching Program services:

  1. A website with information about energy saving upgrades and rebate programs.
  2. Access to Coaching Program representatives via a toll free hotline, e-mail, and other electronic communication channels.

Up to 1.5 hours of email, online and/or phone coaching is available for each client.

By using the Coaching Program, you agree to the following terms and conditions:


City Green collects, uses, and discloses personal information for the purpose of delivering and evaluating the Program in accordance with the BC Freedom of Information and Protection of Privacy Act (FOIPPA) and the BC Personal Information Protection Act (PIPA) and the BC Home Energy Coach Program Terms and Conditions, under the authority of the Special Accounts Appropriation and Control Act. If you have questions regarding your personal information, contact the BC Home Energy Coach Privacy Officer at 1-844-881-9790 or through the web form at www.bcenergycoach.ca.

You can choose to send us information about yourself, including your name, address, phone number, and other information about your home upgrade project so that we can provide the Coaching Program to you. That information can be provided through the online web form, email, or the hotline. That information will be stored during the program and for a period of one year after the program ends.

You will be contacted by City Green or authorized agent by phone, email, direct mail or similar method for the purposes of administering, evaluating and researching all elements of the services anytime up to 2 years after your first inquiry with us. You can opt out of receiving communications anytime by contacting us and requesting to be unsubscribed.

When you use the website, we will collect anonymous information using Google analytics and other tracking tools about how visitors use our website in order to continually improve the website experience.

Limits of Liability

Homeowners are solely responsible for choosing products and contractors and understanding and applying for rebate programs, and for complying with all applicable laws, regulations, and bylaws when completing energy saving home improvements.

The recommendations and information provided by the BC Home Energy Coach Program are general energy efficiency advice and are not a substitute for an EnerGuide Rating System home energy evaluation, professional advice, or quotes from licenced contractors. Prior to undertaking energy-efficiency upgrades, recommended or otherwise, we recommend confirming the information and suggestions provided through this program with professionals who will provide you with recommendations specific to your home and home improvement needs.

The Coaching Program does not make any representation or warranty about the accuracy, reliability, currency or completeness of any material contained on this website or on any linked site or provided by our staff or contracted representatives. Links to other websites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organization, product or service.

By using the Coaching Program, you assume full responsibility for any changes made and/or equipment installed in your home, and release the BC Home Energy Coach Program, City Green, the Province of BC, FortisBC Energy Inc., and BC Hydro from claims of any nature, including claims for injury or damages, alleged to be caused by any person involved in carrying out the advice.  We accept no liability in the selection of materials, products, or contractors, or their performance or workmanship. We accept no responsibility for any loss resulting from any action taken or reliance made by you on any information or material supplied through the Coaching Program.